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Our people

 Phil O'Connell - Chair and Global Lead

Phil is a Visiting Fellow at Staffordshire University's Faculty of Health Sciences, has won NHS Leadership Academy accolades of  ‘The NHS Innovator of the Year’ and ‘The NHS Inspirational Leader of the Year’, is the creator of the NHS's patented Simple Telehealth technology, methodology and Florence, is Clinical Messaging Consultant to the US Veterans Health Administration and is a Chartered I.T. Professional. 

Prior to the NHS, Phil had an international career focussed on business change at SME and multi-national levels, working across Europe, Africa and Pacific regions in the mobile, telecoms and sports sectors.

Phil is currently using his unique approach to assist NHS and healthcare organisations throughout the UK, USA, Australia and Ireland to develop effective but low cost methods of increasing quality of care and clinical efficacy, whilst reducing cost and saving time for patients and clinicians.


Dr Russell Muirhead - Director

Russell has been in General Practice as a partner since 1995 and has developed an interest in the operational and development aspects of patient care delivery.  In 1996 Russell joined the embryonic Shropshire Doctors Cooperative, progressing to an elected Board member in 1998 and Chairman since 2002.

As Chair of Shropdoc Russell led the organisation to achieve the second ever ‘Outstanding’ rating for an Out of Hours service in June 2017.  Shropdoc was praised by the CQC for proactively responding to the needs of patients when other services commissioned to do so could not, and using innovative methods to cut hospital admissions and support other care providers.




 Joanne Harding RGN,RM - non-exec Director (hon)

Joanne has worked in healthcare since 1983, as a nurse with a passion for urgent care, acute medicine and cardiology, posts have included primary, secondary, community and tertiary care.  Joanne has held strategic management roles leading large scale transformation programmes across Midlands & East NHS organisations whilst maintaining a clinical focus putting patients at the centre of service redesign.

Joanne has specific interests in integrated care, management of long term conditions, self care and digital health and manages a Partnership Exchange Programme between the Veterans Health Administration and the NHS.  Joanne also works with the CQC as a Specialist Advisor and is Senior Associate with International Foundation for Integrated Care and Assessor for The Health Foundation's College of Assessors. 



Lisa Taylor - Director of Services and Community


Lisa is a specialist and thought leader in the development of the Simple Telehealth methodology who enjoys supporting positive change across complex environments to deliver improvements in quality outcomes for patients and their families.  Lisa has worked within the NHS for 15 years, across primary care, acute and community services in operational and multi-agency redesign roles at a local, regional and national level.  Lisa has a B.A. (Hons) in Economics and Masters in Business Administration and also plays a leading inspirational role in the ongoing international NHS/VHA exchange programme.

Lisa specialises in the use of innovative personalised models of care delivery to achieve better and faster outcomes where patient and clinician feel involved, equipped and enabled.  Lisa has a keen focus on evaluation and dissemination of best practice, with recent research focusing on the barriers and enablers to Simple Telehealth’s adoption and diffusion.  Having been closely involved with Florence’s early implementation and infrastructure, Lisa now uses this experience to enable organisations across the UK to develop and improve  their capability maturity with the Simple Telehealth methodology and to share best practice. 




Karen Moore - Advanced Capability Lead

Karen has a background implementing large scale projects and business change programs in the NHS and private sector and is an APMG qualified Change Practitioner.

Karen supports member organisations throughout the whole lifecycle to successfully implement the Simple Telehealth methodology and Florence including; initial planning, training, protocol design, business change, engagement with the Simple Telehealth Community and embedding best practice for sustainable use and benefits realisation.

Karen also facilitates regional and national peer to peer sharing networks and training workshops to ensure that best practice can be shared throughout the Simple Telehealth community.