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Tameside and Glossop Primary Care Mental Health Service Improving Attendance and Recovery

posted 21 Jul 2015, 04:15 by Karen O'Connell   [ updated 16 Oct 2017, 03:27 by Hollie O'Connell ]

Chris Pimlott, Service Manager within the Tameside and Glossop Primary Care Mental Health Service designed a innovative use of Flo for service users experiencing mild to moderate anxiety or depression. The aim was to improve commencement, completion and clinical outcomes from stress and anxiety groups aiming to reduce DNA rate for group attendance and to improve recovery rates for those attending groups.


Flo engages with the service user prior to their 1st group meeting to encourage and promote attendance and also along the pathway with information messages pertinent to that week's class designed to reinforce the topic with the opportunity for the user to initiate more information if they wish.

Evaluation showed that these aims were met with the DNA rate reducing compared to the control group and positive user feedback.

For more information please contact chrispimlott@nhs.net

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